Ordering
Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new EverettStunz.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
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Placing an order
Ordering online with EverettStunz.com is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy. And remember, your credit card will only be charged once your order is shipped.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
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Sales tax
EverettStunz.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.
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Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
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Returns14-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from EverettStunz.com. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days for a full refund of the purchase price, minus the shipping, handling or other charges. Please note that there will be a 5% restocking fee for all returned merchandise. If you are uncertain about a pattern or style, we recommend purchasing a sham, wash cloth, or napkin as a sample to ensure your full satisfaction prior to making you final purchase.
Products may be returned within 14 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items and items with obvious use will not be accepted. Everett Stunz reserves the right to inspect and return any items deemed not acceptable for return. For all returns please contact a Customer Service representative at 1-800-883-3305. After request has been submitted and approval given, please ship package to the address listed below. All packages received by EverettStunz.com without a Return Authorization will not be accepted.
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Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
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Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps: - Please refer to your packing slip for return information.
- Contact Us to request a Return Merchandise Authorization (RMA). We will respond within 24 hours with this authorization.
- Pack the item securely in the original package, if possible.
- Please include your order number, billing name, and address with the item
- Products may be returned within 14 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Everett Stunz reserves the right to inspect and return any items deemed not acceptable for return. Each package requires a Return Merchandise Authorization (RMA). After request has been submitted and the approval given, please ship package to the address listed below. All packages received by EverettStunz.com without a Return Merchandise Authorization will not be accepted.
- We cannot accept C.O.D. deliveries.
- Insure package for proper protection.
For your protection, we recommend that you use UPS Ground for your return. Unless your packing slip directs you to ship items to an alternate address (and if so, follow such directions), ship the return package to: Returns Department
EverettStunz.com
7616 Girard Avenue
La Jolla, CA 92037 Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. * Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative immediately.
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Shipping
Shipping options
We currently offer two shipping options within the United States. You may choose Standard Ground or Expedited Service. If you choose Standard Ground, most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. Please contact a Customer Service representative to discuss alternate shipping options. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit http://www.ups.com/.
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Shipping outside the United States
EverettStunz.com will ship your order to any location within the contiguous United States. For complete shipping information, visit our Shipping Rate Chart.
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Shipping to a P.O. Box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at http://www.ups.com/.
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Track packages
Locate the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at http://www.ups.com/ to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Expedited orders placed after 12 noon EST are processed the following business day.
- Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).
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Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: - The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
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Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
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MiscellaneousAbout EverettStunz.com
Everett Stunz is San Diego's Premier Linen & Bed store. We have been in La Jolla, California on Girard Ave for 45 years.
Our linens are imported from around the world to give our customers choices from the highest quality and the latest designs available. We are San Diego’s only supplier of the extraordinary DUX Bed.
We have an exclusive line of Everett Stunz Adjustable & Flat beds that can be custom made to your own specifications.
Our Interior Designers provide design and manufacture service to personal specifications for your home or yacht. For a consultation call us Toll Free at (800) 883-3305. Owner Nicki Coller, Sales Manager Cori Faulkner and our staff provide customers with personal service and an attention to detail that ensures satisfaction.
We can establish a bridal registry for the convenience of family and friends.
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Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at EverettStunz.com Guest Service. We would love to hear from you!
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